GO! HAMSTER / PLAYER SUPPORT
Big adventure.
A little help.
Lost in a level? Remote acting up? You’re in the right place. Let’s get you back to the adventure.
Small paws. Every screen.
Help for phones, tablets and the big screen.
Make yourself
at home.
Pick your device for controls and troubleshooting.
Touch controls
Use your selected touch controls to move. Open the on-screen pause menu to resume, restart or return to level selection.
Something not working?
Restart the game and check for an app and system update. On iPad, try both orientations. Include your device model when reporting a layout issue.
Touch controls
Use your selected touch controls to move. Android’s Back button opens pause during gameplay and goes back in menus.
Something not working?
Restart the game and check for an app and Android update. If controls feel wrong, check your control settings before starting another attempt.
Siri Remote
Use directional buttons or swipe the touch surface to move. In menus, move the focus and press Select. Back/Menu opens pause during gameplay.
Remote not responding?
Check that the remote is paired and charged. Tell us your Apple TV model, tvOS version and whether the issue affects swipes, buttons or both.
Your TV remote
Use the directional pad to move. In menus, move the focus and press OK. Back opens pause during gameplay and closes the current menu first.
Focus or controls stuck?
Check your remote connection, then restart the app. Tell us the TV or streaming-device model, Android TV version and the screen where it happens.
Playing on the big screen? Pick your TV above for remote controls and troubleshooting.
A shortcut
to the answer.
The things that should never stand between you and the next level.
How do I unlock Classic and Endless?
Earn stars across the game. Classic unlocks at 30 stars and Endless at 60. In World Tour, complete available levels to open the next stop.
What’s different about the three modes?
World Tour reveals landmarks as you capture territory. Classic is a 20-stage retro adventure. Endless generates a new challenge each stage and records your best run.
Can I play without an internet connection?
Core gameplay works offline. Online features such as platform rankings, achievements and ads, where enabled, need an internet connection.
Where is my progress saved?
Progress is stored on your device. Do not delete the app or clear its data while troubleshooting: you may lose your save. Game Center or Play Games sign-in alone does not mean that cloud saves are enabled.
Why do features differ between devices?
Touchscreens and TVs have different controls and settings. Notification reminders are for supported mobile devices. Android builds may show ads where enabled; iPhone, iPad and Apple TV builds do not.
How do I change privacy choices?
Open Settings in the game to manage optional diagnostics and, where available, advertising preferences. Manage notification permission in your device settings. See the Privacy Policy for details.
The game crashed or something looks wrong. What now?
Reopen the game and check for updates. If it happens again, send us the platform, device model, system and game versions, and the steps that caused it. A screenshot or short recording helps; please hide personal information.
A HUMAN ON THE OTHER SIDE
Let’s sort
it out.
A bug, a question, or a bright idea? Write directly to the developer. A little context helps us find the right answer.
Write to the developer ivderezin@gmail.comHelpful to include
- Device model and operating system
- Game version and mode
- What happened, and how to repeat it
- A screenshot or clip, if useful
Never send passwords, sign-in codes or payment details.